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IT Support Technician in Vero Beach, FL at Rehmann, LLC

Date Posted: 6/16/2018

Job Snapshot

Job Description

Founded in 1941, Rehmann has grown to become one of the largest CPA, business consulting and financial services firms in the Midwest. Rehmann Robson, Rehmann Consulting, Rehmann Financial and Rehmann Corporate Investigative Services form a synergistic collection of business services that make up Rehmann. Through these subsets, we offer services in the areas of tax, accounting, assurance, business consulting, wealth management and corporate investigative services.

What makes Rehmann one of the best? Real Connections. Real Opportunity. Real Impact.

We believe that long term success is curated by REAL connections that entice you to collaborate with Firm leaders and fellow associates, REAL opportunities that push you to maximize your potential while maintaining a work/life integration, and REAL impact that allows you to use your creative ideas to positively affect not only your Firm and career, but your community and clients too. 

We are seeking a customer-service focused IT Support Technician for our Boca Raton, Bonita Springs, Stuart or Vero Beach, FL location.

How You’ll Make an Impact:
The IT Support Technician provides tier 1 technical support to all employees including those working from remote locations. Position reports directly to IT Service Desk Manager.

  • Assist in resolving service requests submitted via email ticket, helpdesk phone or walk up.
  • Support new hire and termination processes, software installations/troubleshooting and other related IT Technician functions.
  • Collaborate with a highly motivated team that strives for World-Class Customer Service.
  • A willingness to work off scheduled hours and possible travel if needed.

Desired Skills & Experiences:

  • Exceptional customer service skills.
  • Excellent oral and written communication skills.
  • Bachelor’s Degree with a major in Information Systems, or equivalent experience.
  • 1-3 years of experience in providing helpdesk support.
  • A+, Network+ or equivalent certification desired.
  • Proficient with Windows 7/Office Suite and Android/iOS Mobile. 
  • Ability to multi-task and manage multiple requests.
  • A logical and methodical approach to problem solving.
  • Ability to clearly communicate technical information to non-technical employees.
  • Experience with Microsoft System Center Suite preferred.