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Coordinator, Intake & Claims Services (CLIENT OPENING) in Grand Rapids, MI at Rehmann, LLC

Date Posted: 3/8/2018

Job Snapshot

Job Description

The position is key to supporting the MPIE claims department in  processing new incoming claims, customer service inquiries, determination of coverage, and identification of claims and risk related issues.  The position requires proactive and best in class customer service.

We offer a positive work environment, outstanding benefits, and the opportunity for rewarding work.

Essential Functions:

  • Coordinates scheduling for multiple departments specific to claims.
  • Awareness of tasks that are time sensitive or highly confidential.
  • Provides internal support to company, including scheduling, taking meeting notes, coordinating external appointments with attorneys and clients.
  • Performs data entry and runs basic reports as needed.
  • Technology skills requiring comfort level with claims system, or similar interface, document management systems, and legal bill review systems.
  • Maintains the utmost compliance with confidentiality and privacy issues.
  • Typing, copying and faxes as necessary.
  • Participate in team meetings, and committee meetings as needed.
  • Maintains accountability for completion of assigned project tasks and service improvements in a timely manner, is punctual and dependable.

 Claims Intake Lead

  • Coordination and processing of new Claims Intake.
  • Enters loss information into appropriate claims application.
  • Reviews and evaluates the incoming loss documents for complete and accurate information.
  • Receives first notice of loss, reviews and/or locates policies, validates coverage applied to claim to determine appropriate line of business and loss type.
  • Receives claim reports and information inquiries from internal external business partners and researches, then provides response.
  • Reviews applicable systems to determine presence of duplicate claims.
  • Validates and locates missing policy information prior to entering default information.
  • Triages all claims to hand off to appropriate Claims Manager

General Claims Services

  • Assistance in general claims tasks, including referrals to counsel, expert witnesses, and nurse case managers.
  • General records management, including medical records, investigation reports, and client record requests.
  • Maintains multiple claims intake logs and reports

Minimum Skills Requirement:

  • Exceptional customer service skills, to both internal and external customers.
  • Ability to empathetically listen in emotionally charged situations and de-escalate as indicated.
  • Excellent analytical skills including analysis, planning, organizing and troubleshooting.
  • ALL Microsoft Office Suite including Outlook, Excel, Access or other database software and excellent navigation skills on Internet Explorer. 
  • Strong technology and ability to learn new applications.
  • Demonstrated ability to multi-task using multiple computer systems and applications open on the desktop while retrieving information from one to complete fields in another.
  • Detail oriented with good organizational and follow-up skills.
  • Ability to work well within a team environment, support colleagues and collaborate to get the work done in an efficient and timely manner.
  • Ability to work independent in the service center environment.
  • Must be a team player and have proven success applying a team approach to obtain resolution to an issue or successfully accomplish a goal.
  • Demonstrated good time management and organizational skills, self-directed and able to prioritize.
  • Strong typing (accuracy and speed) and data entry skills (60 wpm)
  • Strong attention to detail.
  • Good verbal and written communication skills.
  • Adaptability with high tolerance for ambiguous work situations.
  • Under limited supervision, investigates, communicates, resolves and documents property loss, security and low level general liability claims.

 Supervisory Responsibilities: 



  • Five years’ experience in Claims and Insurance - Preferred
  • Bachelor’s Degree in business or equivalent education and experience
  • Five years’ service excellence, customer service, insurance/claims experience preferred

 Position Shift Coverage and Overtime:

This position is non-exempt.   General office hours and coverage  are between 8:00 a.m.-5:00 p.m. Qualified candidates must have the ability and flexibility to work additional time as needed.


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